RETURNS & REFUNDS
We stand by our quality products and our customers. If for any reason it becomes necessary to return a product, the customer is required to receive prior written authorization from the offices of Shop Saver Express.
All items returned must be in new, resalable condition. If not, they will be refused, returned freight prepaid and billed back to the purchaser. Discontinued items are not returnable.
To initiate return, contact us for an RGA number. All returns must have the RGA clearly marked on the packing slip and on the carton. Any items returned without an RGA number will be returned freight prepaid and billed back to the purchaser. All returns must be shipped freight prepaid. Shop Saver Express reserves the right of final approval on all returns.
- Customers have 15 calendar days to initiate an item return from the date of purchase.
- To be eligible for a return, the item must be unused and in the same condition the customer received it.
- The customer item must be in the original packaging.
NOTE: Shipping charges are non refundable. There is a $5.00 restocking fee on orders being returned that received FREE shipping.
For product return information contact accounts@shopsaverexpress.com.
WARRANTY
Products listed in the current online catalog which prove to be defective in material and workmanship within one (1) year from the date of purchase may be returned freight prepaid for repair, replacement, or credit at the discretion of Shop Saver Express Customer Service. If Shop Saver Express inspection discloses no defect in material or workmanship then repair, replacement, or return will be made at customary charges.
CLAIMS
Shortages must be reported to Shop Saver Express within 10 days after receipt of merchandise either by phone or email.
Claims for in-transit damages must be made within two (2) business days of contacting Shop Saver Express. All shipments that appear damaged must be signed/noted as such at the time of delivery.
